D&R Computers is proud to announce or new hipaa compliant Remote Support services.  Utilizing these services your company (no matter how large or small) can get a hippa compliant IT support solution ASAP.  With our solution we can fix 95% of computer issues without setting foot onsite.  This means that you get the same great service only faster and less expensive. 

       Consider this. A remote user has an issue with email.  the user is 1 hour from our tech depot, the users issue is corrected within 1 hour of arriving on-site.  However due to the drive time involved with an on-site service call there is an additional charge and the user was left waiting for the technician while he/she drove to the users location.  this scenario cost more out of pocket and in lost productivity. now that imagine that same solution can be corrected within minutes. not only can that happen BUT 95% of the time it does. That means that you get the same great service only faster and less expensive(no drive time cost with remote support).

Key features of our services.

encryption: HIPAA compliant session encryption insures no one is "listening" in on your support call  We use 256bit AES encryption, while our competitors use weak outdated 128bit encryption. Some of our competitors do not even utilize encryption at all. **please read the notes below.

recording: Some of our customers require incident recording as well as incident logs.  this is provided to customers that require at a small charge($1.00-$5.00) on a per incident basis depending on your payment schedule

 NDA:   All of our technicians and staff have signed NON-DISCLOSURE AGREEMENTS.   This is an internal company policy.  NO customer data has ever been given to a third party, not will that happen.

 Our solution is implemented with lowest possible TCO. There are no setup fees. 

Billable via the following methods

Pay as you go. Just fill out our required paperwork and there you go. No setup, no monthly fees.

Monthly contract.  This brings with it a discount in per incident cost.

Yearly contract.  This brings with it a greater discount in per incident cost.

**Our support sessions are encrypted with th highest possible encryption standards. This does not mean that during the Remote session that all communications from your computer are secure.  Only the communication between you and our remote support technical facility.